Our Store Policies
In order to start an order, we require a deposit of 50%. The balance on the order will be due prior to shipping or pick-up. Remember, if you pay the balance by personal check, we may need up to 14 days to clear the check and release the furniture.
After the order is placed, you may cancel within 3 days of the dated sales invoice for a full refund. The refund will be given in the same form of payment as the deposit. If the deposit was paid by personal check, we may need 14 days to clear the check before we send your refund.
You may make changes in wood, stain, style or other standard options up to 7 days from the date of the sales invoice. Any changes made after 7 days can not be guaranteed.
The Amish Craftsman warranties the quality and craftsmanship of every piece for 1 year from the date of delivery or pick-up. If a defect in quality or craftsmanship exists, we may repair or replace the piece depending on the circumstances. For any piece needing repair, arrangements will be made for the pickup of the piece at the expense of the Amish Craftsman. The piece will then be returned to the customer after it is repaired, which can take up to 10 weeks. In cases of replacement, arrangements will be made for pick-up at the expense of the Amish Craftsman. The piece will then be returned to the customer after it is rebuilt, which can take up to 14 weeks.
Since each piece is built to order, the completion time given is only an estimate and not a guarantee. Currently, most pieces are completed within 10 to 14 weeks before shipping.
Once an order is complete, you will be notified by email, phone call and/or mail. All balances must be paid within 14 days of notification. Please make arrangements for delivery or pick-up within 14 days of the final payment. Any orders that are not delivered or picked up within 14 days from the date of the final payment will be charged $25/month storage fee. If we are not contacted or receive payment within 14 days from notification, the order will be returned to the builder and your deposit will be forfeited.
Delivery or Pick-Up
Deliveries local to our area are made by Meyers Transport and designated carriers when we ship across Canada or to the US. Every piece will be inspected prior to packaging and shipping.
The appearance of the wood used to build each piece of furniture may differ from items viewed on the web site or stain sample boards. This is due to the natural characteristics of the wood and the hand craftsmanship used to create each piece of furniture. Each board of wood contains natural wood color and grain variations. Color or grain may be enhanced or hidden when the finish color is applied. Grain variations can be influenced by tree size, growth rate, climate changes, site conditions, genetics, mineral deposits, pits, streaks, pin holes, knots, unusual grain patterns, darker heart woods, lighter sap woods, etc. Due to these natural variations of color and grain, stain finish may vary slightly from the samples provided. The samples provide an approximate description of the tone on that particular wood grain. Returns will not be accepted due to color variations.
We accept no responsibility or liability for any customer dissatisfaction in his/her choice of stain, style, size, miscellaneous options, hardware, etc. on furniture built to fulfill an order. These choices should be seriously considered before placing your order. Since all pieces are built to order, there are no returns on furniture built according to the customer's specifications.
If you have any questions or concerns about the natural wood characteristics, please address them prior to making your purchase. It is our hope that your new Amish handcrafted furniture will bring you and your family years of enjoyment!